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general cleaning faq

please take the time to read our terms and conditions.

You can brag to your friends and family by “Liking” STAR EXPRESS on FACEBOOK or by subscribing to our cleaning tips e-newsletter. Our Facebook page offers inside information on promotions, deals and tips to our fans. Many regulars like to drop us an email: bookings@starexpress.com.au

Yes, we have Public Liability Insurance amongst other Industry Insurances we are required. You should still have you own usual insurances that come with being an occupant or owner of a house and having invitees come onto the premises to perform tasks.

Because we clean Monday – Friday, 8 a.m. to 5 p.m. most of our customers aren’t home but the vast majority trust Star Express with the key to their home / premises. For additional security, all keys are individually coded and cross-referenced.

Ask us about our key security policy.

No. Every Star Express service crew comes prepared with all the cleaning supplies necessary. However, because Star Express is flexible, if requested and provided, we are happy to service with your preferred products.

We have been doing bond exit cleans for many years and we understand what is required by the Agents and RTA. If your premises is particularly grubby our quote will reflect this.

Star Express is a Brisbane based and recognized leader in residential home cleaning services. Our residential house keepers have provided quality, reliable cleaning services for more than 15 years. Each house keeper (individual or team) comprises of licensed, uniformed housekeepers. And you always have access to our main office to discuss your professional cleaning service.

We accept Visa, MasterCard, PayPal and direct deposit transfer. Please add your invoice as your reference number for allocating your payment to your account when emailing remittance advises. You can even use PayRight for interest free payment installments. It’s easy to apply, just ask us.

We can offer non-acidic, pH balanced greenhouse cleaners if requested by the client prior to cleaning commencing.

Every cleaning service we offer works to meet the local community’s need for a balanced life and clean premises. That means outside of offering green cleaning services, we refill bottles, use fewer products and protect our team and customers from unnecessary exposure. Demand and availability determine whether our service team stock green cleaning products.

Every home is as unique as the homeowner. Star Express works with every home owner to create a custom cleaning plan designed on frequency, preferences and your budget. Hourly and specialty add-on services such as refrigerator and oven cleaning are also available options for your consideration. We base your exact price on many factors including pets, clutter, floor types, as well as, the number of people who live there. Call us today 1800 845 001 for an estimate and schedule an appointment to meet with our Management Team for more details about our service and an exact price to clean your home. Your time is valuable. Let us help you enjoy more of it.

Call 1800 845 001 to set up a free, no-obligation in home consultation and then schedule your house cleaning. Star Express is independently owned and operated by a friendly and professional team, and while most of our clients have regularly scheduled cleanings, we are experts at accommodating first-time customer requests.

Communication is important for any relationship including ours. Our team understands we must earn your trust during every visit. It’s why we’re so flexible, offering customized cleaning service plans designed with your needs in mind. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer.

We have been cleaning homes, offices and gardening properties like yours for over a decade. We love putting a smile on your face – whether it’s for our Detail-Clean with Rotation that gives your home deep, detailed cleaning all year long or a once off spruce up, we hope you smile for both!

Where possible, Star Express involves the products, methods and business practices employed by companies to promote both a healthier home and world environment. Green cleaning products do not contain ingredients with ozone depleting substances or flammable chemicals that may irritate skin. Truly green products do not kill harmful bacteria and germs. Companies with green cleaning services should use highly-concentrated cleaners that require less product, as well as employ business practices that encourage using recyclable packaging. Where possible, Star Express uses locally purchased and environmentally friendly products. Star Express believes in an open, honest approach to help you find the right balance between environmentally-safe products and a clean, disinfected home that protects your family from unhealthy germs.

Star Express is a cleaning and property services company with more than 10 years of experience. Our professional cleaning and gardening teams give you more time to enjoy your family, weekend activities and a clean home / office and property. We offer a variety of cleaning options from weekly cleanings to a one-time, special home cleaning to help with move-ins, move-outs or holidays. Our other professional services include Body Corporate Cleaning / Garden Maintenance / Window Cleaning / Rubbish Removal / Commercial and Domestic Carpet Cleaning / Licenced Pest Control / Pressure Cleaning and NDIS Assistance with Daily Life Cleaning and Gardening services. Our supply network includes an array of fully qualified, licensed and insured trades people.

Star Express works with you. Simply call or email us 48-hours before your regularly scheduled service with a more convenient time. We will do our best to accommodate your scheduling needs. A charge may apply for services cancelled with less than 48 hours’ notice.

We call to reschedule for a more convenient time when house cleanings fall on holidays. Star Express will also remind you about additional services in which you may have expressed an interest. Perhaps that means an additional clean prior to a big holiday party. If you’ve scheduled that extra holiday cleaning service, cancelling or rescheduling does require 72-hours notice.

If we’ve missed a spot of cleaning at your premises, please do let us know on 1800 845 001 within 24 hours. We’ll then communicate with you promptly, looking to rectify the issue within the following 7 days.

Mildew is a type of fungus that can be found growing on a multitude of surfaces where moisture and temperature levels are high. Mildew can typically be identified by its colour ranging from a pinkish orange to black. Most mildews are caused by an overgrowth of its close cousin, mould.
Our professional housecleaners will be able to impede the growth of mildew by removing the built-up food sources that it lives on, such as soap, skin, hair etc. However, if humidity is present, mildew will grow in the area.

We have found to stop the growth of mildew, the area must be kept dry or in many cases, it must be chemically treated to be effective.

We have found that Chlorine bleach is effective and a good sanitizer to use on an infected area and you should always ensure any products you use are suitable for your home and family before using them. For more information go to:
http://www.rta.qld.gov.au/Renting/During-a-tenancy/Maintenance-and-repairs/Mould

To make our house cleaning services more efficient, we ask that you consult our management team if extra time is required or you wish to change your quoted schedule, prior to a visit from our housekeeping teams.

Our cleaning professionals are well trained and back ground checked before stepping into the Star Express uniforms. Our residential housekeepers respect customers by never eating, drinking, or smoking during home cleanings. Each Star Express representative takes pride in their work, receiving regularly updated training and supervision to ensure quality of service.

Star Express can’t guarantee what time residential housekeepers will arrive because each home gets the attention it deserves and not a pre-determined amount of time. Still, most homes fall easily into regularly scheduled cleaning windows between 8 a.m. to 5 p.m., Monday – Friday. If for any reason you require a more precise time of arrival, our Management Team will work with you for a convenient solution.

It is Your responsibility to secure any pets You might have, to ensure that they are not able to leave the Property whilst We are providing the Services and that they do not interrupt or impede the provision of the Services by Us. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or pick up animal excrement unless we are specifically employed to do so.

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